Troubleshooting Common Problems with Zoom | Help – Illinois State.
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Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I am trying to remotely help a not techie lady, fix a problem with Zoom. She is on a Windows 10 desktop and using MS Edge browser. She does not have a webcam or microphone – but that’s not a problem because she just want to watch and listen. She has used Zoom before without problem, but last week she joined a zoom meeting and was able to see the video, but unable to get any sound.
Sound on the machine is working – she can watch youtube videos etc with sound – no problem. She is joining via a link that takes her to Edge – she does not have the client installed. I set up a zoom meeting and she joined using Edge, and video worked, but again no sound. There is an option in Zoom to test audio – she tried this and sound came out of her speakers just fine. However she was unable to hear anything I said via Zoom. I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client.
It seems the problem is with the Zoom bit version. Hi RxB Since she is not using the actual desktop client, I’d suggest trying the web client in a different browser. While Zoom tries to provide a consistent experience with the web client across the different web browsers, not web browsers are equal. I’d suggest trying to join on either Firefox or Chrome, both of which are far more stable and consistent when using the web client.
If that’s not an option, you would need to ensure she is connected properly to computer audio when in the meeting, and ensure the Zoom web client has access to her mic and speakers through the browser. Neither Chrome nor the Desktop Client worked. Still no sound from Zoom – video fine but no sound.
Hmm – This is my second time typing all of this – I wasn’t signed in first time – it let me do all the typing and then told me I wasn’t signed in and threw away all of my typing!!!
Not very friendly! I visited the lady concerned. I don’t think she had ever been using the Chrome option. Her daughter had installed the Zoom Desktop Client and she had been using that. Sure enough there was no sound even though the sound test worked and no obvious reason. I decided to uninstall and reinstall. When I closed the client it popped up with a “There is an new version – would you like to update” – I gladly accepted and after this everything was fine – we had sound and vision!
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Why no sound in zoom? RxB Observer. Sound settings in Windows all look fine. What else should I be looking at? Thanks, Roy. All forum topics Previous Topic Next Topic. Ay Observer. Hi Roy, I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client.
You can also try to uninstall the audio driver from Device Manager and reinstall. All the best. Bort Community Champion. In response to Bort. Can I just confirm that Zoom should work without a webcam – no microphone and no camera. I think I’m going to have to pay her a visit – it’s very difficult doing this remotely. Many thanks, Roy. In response to RxB. So where was I – ahh yes – An Update. So fixed – Ho humm.. Post Reply. Related Content.
Why sound is not coming in zoom meeting. Zoom Video and Audio Not Working? Here’s How to Troubleshoot
During the COVID pandemic and even post-pandemic, Zoom remains one important video conferencing app people have installed and use on their devices. With it, many were able to and still can virtually remain in touch with loved ones. The app also plays a key role in learning, business, meetings, and other areas of our lives. People who are not familiar with the controls of the app can also find it hard to hear other participants or get their voices heard.
Participants on the other end of a zoom meeting might not hear you for a number of reasons. Some of these factors are outlined below. All of these issues require different fixes. One common issue, however, which first-time zoom users, in particular, run into is disabling audio and muting their microphone. Zoom audio system lets you hear audio and sounds coming from other participants if you have your audio connected. And to be heard, you must stay unmute.
Setting 1: While in a meeting, tap your screen to display the meeting controls below your screen. Setting 2: To be heard by other participants in a Zoom meeting, tap on the screen to show the call controls.
Tap on the microphone icon if there is a red diagonal line across it. After your selection, Test the Speaker. Step 5: To make sure your audio will be delivered to participants, look for Microphone also under the Audio tab and click the Input level bar next to Test Mic to pick the right mic.
Click the Test Mic button afterward to confirm that the selected mic works. Otherwise, you may have to try another mic from the list. If you are, however, facing no Zoom audio on your mobile device, the solution provided in the following section will help you. Step 4: Click Meeting. Make sure also that Always Mute My Microphone is disabled. Step 2: Open Zoom and tap Settings at the bottom right screen. That said, the steps below show how iMyFone Fixppo — an iOS solution tool — may be used to fix Zoom audio connection in addition to other possible issues with an iOS device.
Step 2: Open the app and select Standard Mode. Step 3: Connect your device to your PC and click Next. Make sure your iOS device is unlocked before clicking Next. If your zoom audio is not working, this post has explained to you ways to can fix the issue by making certain settings on your device and Zoom.
If the Zoom no audio problem persists on your iOS device, you may want to consider fixing the problem with Fixppo. Product-related questions? Zoom Audio Not Working? Fix it Now! Brandon Eldred July 30, Updated: November 15, Ready to learn why Zoom audio not working as well as the solution? Keep on reading. Brandon Eldred. Click to rate this post Generally rated 4. You have already rated this article, please do not repeat scoring!
Why sound is not coming in zoom meeting. The most common Zoom problems and how to fix them
headphones. And you may miss the notification ringtone for Zoom calls or meetings when you walk away from your computer or do not have your headphones on. If there’s still no audio on your Zoom web client, uninstall your browser. Then restart your computer and download a fresh copy of the browser.